Deliveries 1. Local Delivery Order before 2pm for same day delivery (5pm – 8pm). Our local delivery service is offered to most addresses within Central Scotland. Any order placed for local delivery will normally be delivered the SAME DAY direct to your door. For your convenience specific delivery time slots can be requested on the checkout page. (see available time slots below) Postal Areas Local Delivery Available to postcodes beginning with – ML, G70, G71, G72, G73, G74, G75, G76, G77, G78, G79, G65, G66, G67, G68, G64, G69, G33, G23, G34, G32, G45, G44, G42, G5, G90, G40, G20, G46, G58, G43, G52, G53, G41, G51, G3, G2, G11, G12, G31, G21, G22, G23, G20, G4, FK1, FK3, FK4, FK5, FK6, FK2, EH51, EH49, EH48, EH47, EH55, EH54, EH52, EH53 FREE DELIVERY on all orders over £70. Orders under £70 is subject to £5 delivery charge. Time slots are offered for your convenience. ORDER DAY EARLIEST DELIVERY DAY/TIME Monday (before 2pm) Monday (6pm – 8pm) Tuesday (before 2pm) Tuesday (6pm – 8pm) Wednesday (before 2pm) Wednesday (6pm – 8pm) Thursday (before 2pm) Thursday (6pm – 8pm) Friday (before 2pm) Friday (6pm – 8pm) Saturday (before 2pm) Monday (1pm – 4pm) Sunday(anytime) Monday (1pm – 4pm) TIME SLOT ESTIMATED DELIVERY TIME Slot A 9am-11am* Slot B 11am-1pm* Slot C 1pm-4pm Slot D 4pm-6pm Slot E 6pm-8pm *the first 2 delivery slots are not available on Mondays. Please Note: Time slots are an estimate. 2. Delivery via Courier Any UK mainland order placed from Sunday to Wednesday will normally be dispatched the next day for overnight courier. The earliest delivery day after a bank holiday is Wednesday. 3. Delivery Charges Our standard delivery charge for UK mainland deliveries is £10. Orders over £70 to all UK mainland addresses are carriage free. (excluding Scottish Highlands and remote locations) Scottish Highlands and remote locations will be £10 delivery charge. Otherwise, simply add the products you would like to your basket and add your delivery address to see the delivery cost. ORDER DAY EARLIEST DELIVERY DAY Monday Wednesday Tuesday Thursday Wednesday Friday Thursday Tuesday Friday Tuesday Saturday and Sunday Tuesday Most remote Scottish deliveries will be made on the same schedule, but please allow an extra 24 hours. If in any doubt please email us with your postcode and when you would like to receive the order by. Please Note: As these will be delivered by courier we cannot guarantee a time slot and cannot provide deliveries Saturday – Monday. 4. Special Requests Whether you would like us to deliver to a neighbour, or cut your meat a specific way, we can accommodate most requirements, just ask! We prepare all meat to order, so if there’s something unusual you would like, our skilled butchers can help. Simply add a comment in the “Order Notes” box on the checkout page. We can also vacuum pack your order in whatever quantities you would like, so if you are ordering for a group of people, we can split quantities so you can store in your own refrigerators. 5. Packaging Your meat order is kept cool in transit because we use an insulated expanded polystyrene box, and your meat is packed along with specially designed ice packs. The insulated expanded polystyrene box is leak proof and sturdy. It keeps the inside cool. Our ice packs are made with a water-based gel, which is frozen and packed with the meat. This will keep the meat at the correct temperature for up to 48 hours. When the ice does melt, it stays as a gel, which prevents the delivery becoming wet. 6. Delivery Method Hendersons deliveries are made by UPS (1 working day) . If you have a preferred choice for a courier please mention under delivery instructions. (this may incur an additional charge) We will deliver our products in specially designed containers to anywhere in the mainland UK. Any order placed will be dispatched the next working day for overnight courier. UPS courier collects the completed orders from Hendersons and delivers them direct to your door. Customers can give additional delivery instructions for their order online at the time of purchase. Deliveries are attempted at least once on the day of delivery. If it is not possible to deliver the package on the day of delivery UPS will return the package to the local depot and attempt to deliver on the next working day. Thereafter parcels must be collected from the local delivery depot. If not collected parcels are returned to Hendersons.