Terms & Conditions


Guarantee of Quality
Hamilton Fine Foods Ltd guarantees that all products supplied to customers are of the highest quality.

Acceptance Of Order
Our acceptance of your order takes place at the dispatch of the order, with the exception of special orders you may cancel your order up to this point. The purchase contract is made at the point of dispatch. The responsibility for the order is ours until you accept delivery of the order. We make every effort to dispatch your order as quickly as possible or to arrive on a date specified by you, but we cannot be held responsible for events outwith our control. Please note due to the perishable nature of products sold on hendersonhamilton.co.uk we will not accept order cancellations after the point of dispatch.

Website Liability
We make every effort to ensure our website is as accurate as possible but we can accept no responsibility for any loss resulting from information contained on our website or in respect of any ommisions or errors. We give no warranty to any of the information contained on our website. To the extent of the law, by using hendersonhamilton.co.uk you agree that we will not be liable to you or any third party for any loss or incidental damages that arise as a result of using hendersonhamilton.co.uk.

Returns Procedure
If your order is incorrect or damaged, please call or email us and we’ll do our best to rectify any problems as quickly as possible.

Wrongly Supplied Products
Please inform us within 48 hours from the date of the goods received, if any items incorrectly supplied. We will then arrange collection and either provide a refund to the same payment card as used to place the order or send replacement correct items as soon as we receive the goods.

Defective or Damaged Products
If the products received are thought to be defective or damaged in some way, the products may have to be returned to Hendersons. If this is the case, this must be before the Use By date of the products. If the goods are found to be faulty or defective, we will offer a replacement or a full refund and in either case we will refund your postage costs.

Right To Cancel
Your right to cancel starts at the time of placing the order, as all of our products are food and therefore perishable, your right to cancel ceases at the point of dispatch.

Guarantee of Quality.
If you are not completely satisfied with any products you receive from Hendersons, please tell us and we will credit your account with the value of the products.

Sale of Alcohol.
It is against the law for any person under the age of 18 to buy, or attempt to buy intoxicating liquor or for any person over the age of 18 to buy or attempt to buy intoxicating liquor for any person under the age of 18. Hamilton Fine Foods Ltd is committed to upholding its legal and social obligations as a retailer of intoxicating liquor. By placing an order containing an alcoholic product you confirm that you and the recipient of the alcoholic product are at least 18 years old. If our couriers are in doubt of the age of the recipient of an order they will request some for of ID. In the event that this is not satisfied they are not permitted to leave the alcoholic product.

This is in accordance with the Alcohol Licensing Laws of the United Kingdom.

Refunds
Refunds for valid claims will be made via the same method of payment as used to place order.

Retention of Title
This remains with Hamilton Fine Foods Ltd until the goods are paid for in full.

Insurance
Liability insurance is included.

Application of Value Added Tax (VAT)
VAT is included in the cost of each product, where applicable (VAT number GB 166 6454 81).

Data Protection
Hamilton Fine Foods Ltd are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Web Trader Code of Practice. We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. Hendersons will not e-mail you in the future unless you have given us your consent. Hendersons will give you the chance to refuse any marketing email from us in the future. The type of information we will collect about you includes: your name, address, phone number, email address, credit/debit card details. We will not share your email address or any other details.

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Web Trader Code. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a ‘cookie’ which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. For more information visit our Privacy Policy page.

Complaints
If you have a complaint please contact us immediately by e-mail to [email protected] or by phone (01698) 282548 / 284421. All complaints will be acknowledged within one working day. Any complaint will be dealt with fairly, effectively and confidentially in accordance with the Web Traders Trust UK Code of Practice. These complaints will be dealt within seven working days.

Law
These terms and conditions shall be governed by and construed in accordance with Scottish Law and you hereby agree to be subject to the jurisdiction of the Courts of Scotland.

These terms and conditions do not affect your statutory rights.

Registered Company Name and Office Address:

Hamilton Fine Foods Limited
Gilliland & Co
216 West George St
Glasgow
Lanarkshire
G2 2PQ

Company No. SC454687
VAT Registration Number: 166 6454 81
Contact Email Address: [email protected]
Contact Telephone Numbers: (01698) 282548 / 284421